Project Support Intern Role at HITACHI, Toronto, Canada

Project Support Intern Role at HITACHI, Toronto, Canada

by scholaruni--

12/10/2024

 

Location: Toronto Canada

Job ID:    R1007068-HRG

Date Posted: Oct 11, 2024

Segment: Green Energy & Mobility

Business Unit: Hitachi Rail

Company Name: Hitachi Rail GTS Canada Inc.

Profession (Job Category): Customer Service & Contact Center Operations

Job Type (Experience Level): Internship

Job Schedule: Full-time

Remote: No

 

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.

 

Toronto, Ontario, Canada (Hybrid)

 

Internship Duration: January 2025 - April or August 2025 (4-8months)

 

Job Description

Hitachi Rail is a leading provider of train signaling solutions with a global presence. We work with customers around the world, delivering cutting-edge technology and services. The Project Support Intern will assist in analyzing customer systems, commercial performance indicators, and operating reports. We are passionate about digital tools and automation, and our dynamic team is our greatest asset. Join us at Hitachi Rail and become part of a supportive, collaborative work environment!

 

Key Accountabilities:

  • Assist with project management for service contracts.
  • Support the response to customer requests and resolution (e.g., technical queries, expediting, etc.)
  • Develop and adhere to project budgets and schedules.
  • Assist in the preparation of reports for management review and liaise with all levels within the company.
  • Develop digital tools to facilitate project needs and improve project management efficiency.
  • Ensure proper management of the current configuration, validation of the original model, and control of versioning.
  • Assist in bid management for service contracts to meet defined order intake targets
  • Assist in responding to RFQs, RFPs, and other customer requests
  • Assist in evaluating customer specifications and assessing Hitachi Rail solution compliance
  • Assist in delivering proposals within targeted performance (customer satisfaction, on-time delivery, bid cost vs. budget, etc.)
  • Assist in customer account management, including regular communication and visits
  • Interface with the customer or on-site Hitachi Rail team regarding technical and operational subjects related to the capture and processing of requests, service delivery, and the delivery of associated documents
  • Analyze customer feedback, performance indicators, and operating reports. Produce and monitor key performance indicators (KPIs) and compare them with targets set both internally and externally
  • Assist in monitoring the impact of obsolescence, software and hardware change requests, and lead resolution actions while effectively communicating with the customer.
  • Ability to work 40 hours/week for the duration of the internship (4-8 months) with a Hybrid work model

 

Key Requirements:

  • The successful candidate should be working towards a bachelor's or master's degree from an accredited university or college in Computer Science, Software Engineering, or a related field.
  • Completion of the second or third year of your undergraduate degree, or currently pursuing a master's degree.
  • Strong in Virtual Basic (VB) and programming languages
  • Strong command of English, with excellent verbal and written communication skills and a keen attention to detail.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

 

Preferred Qualifications:

  • Co-op student available for an 8-month term, with at least one additional quarter or semester of coursework remaining after the completion of the internship.
  • Previous co-op/internship experience is a plus.

 

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers .

 

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

 

 

 

 

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Interpretation

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Definitions

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Types of Data Collected

Personal Data

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Usage Data

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Use of Your Personal Data

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Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

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  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

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